Front Desk Representative

Front Desk Representative – Vilnius, Lithuania

Are you looking for a customer service role that lets you learn new skills and put them to good use? Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Front Desk Representative.

Western Union powers your pursuit. 

In this role, you will be the first point of contact for our customers, welcoming them with a friendly smile and providing guidance and assistance throughout their visit. From processing transactions to addressing inquiries, you will play a vital role in ensuring every customer experience is positive and memorable. As you demonstrate proficiency in your responsibilities and show a commitment to excellence, you may have the chance to take on additional responsibilities.

Role Responsibilities

• Provide high-quality customer service in accordance with Western Union standards

• Perform money transfer transactions

• Verify customer identity and ensure full compliance with KYC/AML regulations

• Manage daily operations through internal systems and service platforms

• Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers

• Maintain accurate documentation and perform administrative tasks as needed

• Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance

• Assisting customers and DHL, UPS couriers with sending and receiving parcels via DHL; scanning parcel barcodes; entering shipment data into the DHL and UPS system;

Role Requirements

• Fluency in English and Lithuanian, both written and verbal. Russian language skills would be considered an advantage.

• Excellent communication skills combined with customer orientated approach.

• Customer service and cash management experience.

• Strong attention to detail and outstanding organizational skills.

• Proficiency with MS Office tools.

• Bachelor’s degree in Business Administration or a similar area would be considered an advantage. We will consider final-year students too.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1,240 – 1,860 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Language Bonus

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Full-time In-office. This refers to employees who, due to the nature of their work, must be in the office full-time. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

01-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.