Front Line Associate (Shah Alam, Malaysia)

Role Responsibilities
As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

Branch Location: Shah Alam

• You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.
• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
• Cash handling and maintaining cash register operations including reports using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 0-2 yrs of customer service experience (preferably in financial services or retail)
• Problem-solving skills.
• Minimum Qualification required – SPM.
• Open to Fresh Graduates.
• Experience in cash management.
• Good communication skills.
• Fluency in English – additional languages are a strong advantage.
• Experience in currency exchange is a plus.
• Basic work experience with MS Office tools (MS Excel, Word, Outlook)
• Can work according to the schedule and can work on weekends.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Malaysia-specific benefits include:

• Annual Leave, Sick leave and Maternity / Paternity leave
• Global Recognition and Rewards Programs
• Group Life Policy and Group Medical Policy
• Referral Program
• Employee Assistance Programs
• Employee Wellness
• Public holidays

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

02-27-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.