Manager, Digital Review Team

Manager, Digital Review Team – Vilnius, Lithuania

Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western Union as a Manager of Digital Review Team (DRT).

Western Union powers your pursuit.

As the Manager of the Digital Review Team, you will lead fraud prevention and eKYC operations for our EMEA region, ensuring regulatory compliance, operational excellence, and a best-in-class customer experience. You’ll manage a team of operations Supervisors based in Vilnius, Lithuania, and collaborate across global teams to drive strategic initiatives.

Role Responsibilities

• Lead and develop a high-performing team of fraud and compliance analysts.
• Oversee staffing, hiring, onboarding, and PTO coordination to ensure SLA adherence.
• Foster a culture of engagement, accountability, and continuous improvement.
• Ensure accurate execution of fraud prevention and eKYC processes.
• Monitor and manage customer acquisition and fraud loss metrics (e.g., chargebacks).
• Maintain up-to-date processes and ensure adherence to internal and regulatory guidelines.
• Deliver regular performance reports to leadership and stakeholders.
• Lead Monthly and Quarterly Business Reviews with data-driven insights.
• Identify and implement process optimization and automation opportunities.
• Partner with regional and global stakeholders to align operations with business strategy.
• Act as a subject matter expert to recommend risk rule changes and respond to emerging fraud patterns.

Role Requirements

• 5 – 7 years of experience in the financial industry, ideally in online fraud management.
• 4 years managing high-performing operations teams, with 3 – 4 years in fraud prevention or eKYC.
• Minimum 3 years in digital payments, financial services, or regulatory environments.
• Bachelor’s degree in Finance, Business Administration, or related field (MBA desired)
• Ability to interact and communicate effectively, orally & in writing, with all levels of management (C1 English level preferred).
• Greenbelt certification.
• Experience in project management and automation.
• Proficiency in Microsoft Office and PowerBI (preferred).

What Success Looks Like

• Consistently meets or exceeds SLA and fraud loss targets.
• Builds a resilient, engaged team with strong performance metrics.
• Drives measurable improvements in process efficiency and customer experience.
• Influences global fraud strategy through data and insight.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 3,283 – 5,260 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive), that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications,. skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RB1

#LI-Hybrid

#cvbankas

Estimated Job Posting End Date:

11-09-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.