Coordinator, Learning Management System (Implementation and Integration) – Vilnius, Lithuania

Coordinator, Learning Management System (Implementation and Integration) – Vilnius, Lithuania

Are you ready to join a company committed to ensuring that every employee feels a sense of belonging and is treated fairly? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Coordinator, Learning Management System (Implementation and Integration).

Western Union powers your pursuit.

In this role, you will be responsible for the administration and maintenance of Western Union Agent Academy (Totara LMS), supporting agents and internal stakeholders across the globe. You will ensure the proper configuration, onboarding, and functionality of the LMS platform, as well as assist in deploying new content and managing user access. You will be part of the Agent Learning Technology team, which oversees all sites within Western Union’s LMS platform and ensures that learning content is correctly delivered to the right audiences based on business and compliance requirements.

Role Responsibilities:

• Administer the Learning Management System (LMS), including user setup, role assignments, access permissions, and audience/curriculum management.

• Onboard new users and ensure they are assigned to the correct training paths based on their country, region, or business area.

• Support the deployment of learning content by testing new courses for functionality and accessibility before publication (basic user acceptance testing).

• Upload, organize, and manage learning materials and resources within the LMS to ensure availability and proper functionality.

• Generate and maintain basic reports on user activity, training assignments, and completion data.

• Provide internal stakeholder support regarding LMS processes, troubleshooting, and general usage guidance (no direct interaction with learners or agents).

• Maintain up-to-date documentation of LMS procedures and configurations.

Role Requirements:  

• Proven experience administering or managing a Learning Management System (LMS) (experience with Totara or similar platforms such as Moodle, Cornerstone, or SuccessFactors is an advantage).

• Good understanding of LMS processes, including user management, content upload, and access control.

• Basic reporting and data analysis skills (Excel proficiency required; SQL knowledge is a plus but not essential).

• Detail-oriented, with strong organizational and documentation skills.

• Ability to manage multiple administrative tasks efficiently in a dynamic, global environment.

• Strong communication and collaboration skills with internal stakeholders.

• Fluent in English (B2 level or above).

• A proactive, structured approach to problem-solving.

• Motivation to improve processes and contribute to the smooth operation of a global LMS platform.

• A service-oriented mindset, balancing technical accuracy with stakeholder needs.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1,400 – 2,391EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

11-28-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.