Director, Software Engineering

Director, Software Engineering – Austin, TX 

Are you ready to help modernize a software engineering organization that develops products to connect millions of users globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Director, Software Engineering!

Western Union powers your pursuit. 

In this role, the Director of Software Engineering to lead our payments Funds-out platform, with a strong emphasis on integrating with payment processors and financial networks. This role will drive architecture, scalability, and reliability of our payment platform, ensuring seamless transaction flows across global markets.

Role Responsibilities 

• Create vision, strategy, and plan to build a high performing engineering organization 

• Demonstrate strong capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards 

• Balance delivery velocity through existing platforms and adoption of next-gen technologies
• Execute success through diligent planning, attention to detail, effective delegation, and efficient decision-making 

• Lead a high-performing global engineering team focused on payments and financial integrations
• Strong emphasis on customer journey, product quality, performance tuning, troubleshooting, and continuous development 

• Collaborate with external partners and vendors to manage integrations and SLAs.

• Be a culture champion on the team and across the company fostering a culture of ownership, innovation, and continuous learning
   

Role Requirements 

• Bachelor’s or master’s degree in computer science, Engineering, or related field.
• 10+ years of experience in software engineering, with 5+ years in payments or fintech.
• Deep experience integrating with payment processors and financial networks.
• Hands on Experience with event-driven, microservices-based and AWS architecture to enable scalable, resilient, and real-time payment systems.

• Excellent leadership, communication, and stakeholder management skills and ability to communicate and evangelize those concepts to a broad-based team 

• Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements 

• Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards 

• Experience with agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery) 
• Knowledge of regulatory standards (e.g., PCI-DSS, PSD2, SOX)
• Proven capability to diagnose and resolve issues in high-pressure, customer-impacting scenarios to maintain service continuity and trust

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Salary

Annual base salary range is $180,000 – 235,000 USD per year.  Total compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Flexible Time off  
• Medical, Dental and Life Insurance 
• Tuition Assistance Program 
• Student Loan Repayment (below manager level only) 
• Parental Leave 
• WU Foundation Gift Match   
• One day volunteer time off 
• $0 Money Transfer Fee Discount Code – Quarterly 
• Recognition Program “Game Changers” 
• Employee Discount Program 
• Global Adoption Assistance 
• Global Scholarship Awards Program 
• 4% Western Union Contribution to 401K  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.”

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Estimated Job Posting End Date:

10-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.