Director Workforce Analytics and Project Management

We’re seeking a strategic, data-driven leader to head our Workforce Analytics & Project Management team. This role will drive enterprise-wide HR initiatives and deliver actionable insights that shape talent strategy, workforce planning, and organizational effectiveness. You’ll operate at the intersection of analytics, strategy, and execution—empowering HR to deliver measurable business outcomes.

Role Responsibilities

• Own the end-to-end analytics vision, including data governance, reporting, and dashboard development.

• Manage and develop a team of 3 direct reports focused on workforce analytics.

• Partner with HR COEs and business leaders to deliver insights that inform talent strategy and organizational design.

• Translate complex data into compelling narratives that influence executive decisions and HR policy.

• Drive high-impact, enterprise-wide HR initiatives and ensure alignment with business priorities.

• Oversee planning and execution of strategic HR projects, including governance, milestone tracking, and risk management.

• Ensure consistency across HR systems and reporting platforms; optimize analytics tools and processes.

• Lead change management efforts to support adoption of new HR programs and technologies.

• Identify opportunities to enhance workforce performance and employee experience through data insights.

Role Requirements

• Bachelor’s degree in Business, HR, Analytics, or related field; Master’s preferred.

• 10+ years in HR analytics, workforce planning, or strategic HR project management, including 3+ years in a leadership role.

• Proven ability to lead cross-functional teams and deliver complex projects in fast-paced, data-driven environments (fintech or tech sector experience preferred).

• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and HRIS platforms (e.g., Workday).

• Exceptional communication and stakeholder management skills; able to convey technical insights to non-technical audiences.

• Strong business acumen and understanding of organizational dynamics and performance drivers.

• Experience with change management and organizational design.

• High integrity and discretion in handling sensitive data.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $175,000 – 200,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Medical, Dental, Vision insurance

• Family First Program

• Student Loan Repayment Program

• Tuition Assistance Program

• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

10-27-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.