Front Line Associate – Full Time

Front- Line Associate – Tokyo, Japan
 

Does playing a role in business growth sound exciting to you? Are you energized by developing leads into new clients? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Front-Line Associate. 

Western Union powers your pursuit.

In this role, you will be responsible for welcoming customers, providing them with guidance & help in processing their transactions. Another aspect of your role is to ensure that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers’ inquiries in a timely manner.

Role Responsibilities:

• Primarily responsible for maintaining customer services as per company standard, generating money transfer transactions.
• Customer service experience in Money Transfer operations. Problem-solving skills with experience in cash management.

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Role Requirements:

• Fluency in Japanese and English is required; other foreign language skill is a plus.
• Organization, written and verbal communication skills, and attention to detail.
• Ability to work individually, or collaborate with others in a global, fast-paced environment, deal with ambiguity, make quick decisions, and manage tight timelines.
• Proficiency in Microsoft Office.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Japan specific benefits include:  

• Transportation allowance
• Vacation Leaves
• Medical Insurance coverage for you and your dependents (subject to policy conditions)
• Employee Assistance Program
• Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

09-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.