Specialist, Sales Support

Sales Support Specialist – Paris, France / Belgium

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Sales Support Specialist.

Western Union powers your pursuit.

In this role, you will be responsible for monitoring the sales activity for the France and Benelux region, as well as the internal business processes

Role Responsibilities

• Using your keen eye for detail and accuracy, identify, escalate and follow-up on the execution for the resolution of issues related to the business processes.
• Create reports for the management daily.
• Provide the Sales teams with the necessary tools and support for an optimal execution of their KPIs (from agent onboarding until termination)
• Provide the Sales team with some support and advice on the execution of their administrative tasks.

Role Requirements

• Previous experience working preferably in a customer service environment.
• Proficiency in Microsoft Office, specifically in Excel – knowledge of PowerBI, Salesforce, or Sharepoint is a plus.
• Organization, written and verbal communication skills, and attention to detail.
• Ability to work individually, or collaborate with others in a global, fast-paced environment, dealing with ambiguity, making quick decisions, and managing tight timelines.
• Excellent attention to details and analytical skills
• Experience working with internal processes and doing reporting
• Ability to work with data and internal processes.
• Fluency in French and Dutch

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your France-specific benefits include:

• Life/Medical Cover
• Savings Plan (PEE and PERCO)
• Luncheon Vouchers
• Bravo Recognition Program
• Headspace – Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

09-19-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.