Director, Product – Payments Funds In (EMEA, APAC, MEPA) – London

Director, Product – Payments Funds In (EMEA, APAC, MEPA) – London

Are you passionate about creating world-class payment solutions and driving innovation in a truly global financial services organization? Would you like to lead the strategy and execution for expanding and optimizing a payments network that serves millions of customers worldwide? Are you ready to shape the future of how money moves in key regions across EMEA, APAC, and MEPA? Join Western Union as Director, Product – Payments Funds In (EMEA, APAC, MEPA).

Western Union powers your pursuit.

​​ We are seeking an experienced Director of Product to lead the regional execution and evolution of our funds-in payments strategy. This role will oversee a high-performing product team focused on expanding and optimizing our network of payment methods—critical to driving both near- and long-term growth for Western Union. As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the region. You’ll play a pivotal role in building a best-in-class remittance payments platform, helping us better serve customers around the world and solidify Western Union’s position as a leader in global money movement.

Role Responsibilities

• Lead and mentor a team of product managers responsible for the full product lifecycle—from ideation, discovery, and solution design to development, testing, launch, and ongoing optimization. Prioritizes work for more junior members of the product team, directs the team’s efforts around run, grow, and transform-type programs and initiatives.

• Drive the regional payments funds-in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals.

• Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and end-to-end PDLC practices.

• Creates the conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideates and pilots innovative ways of fulfilling our product mission.

• Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning objectives for complex products and platforms.

• Continuously educates the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.

• Define and track KPIs and OKRs, regularly reporting to senior leadership on performance, impact, and strategic direction.

• Acts as a change agent and driver of innovation.

Role Requirements

• 7–10 years of product management experience in financial services—preferably within payments—plus 5+ years managing teams.

• Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy.

• Undergraduate or graduate degree in business, engineering, or a related field.

• Excellent leadership, communication, and stakeholder management skills. 

• Proven expertise in both strategic and tactical product management, with hands-on experience in agile methodologies and full end-to-end PDLC.

• Strong project management skills, including planning, coordination, and execution across complex initiatives.

• Experience in market research and identifying opportunities for product innovation and expansion.

• Communication Skills: Excellent writing and communication skills.

• A robust technological   background and proven problem-solving abilities with a solid understanding of technology and business processes.

• Track record of driving measurable impact through product delivery and team development.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is well positioned to become the world’s most accessible financial services company —transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United Kingdom specific benefits include:  

• 25 days annual leave – plus 8 public holidays 

• Comprehensive life & medical cover – including dependents. 

• Contributory pension plan 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

08-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.