Analyst, Implementation and Integration

Analyst, Implementation and Integration – Quezon City, Philippines

Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on translating business requirements into technical requirements? Then it’s time to join Western Union as Analyst, Implementation and Integration.

Western Union powers your pursuit.

The Analyst, Implementation and Integration contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.

Responsibilities:

• Work closely with stakeholders from multiple business units to ensure a product and/or feature meets user requirements and is ready for release.
• Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.
• Build strong working relationships with teams across the globe and cross functional business partners to define acceptance criteria, create test cases, and document any defects.
• Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.
• Validate functionality, usability, and alignment of the features and stories with real-world scenarios.
• Develops and maintains reports, dashboards, and scorecards to track feature performance.

Requirements:

• Bachelor’s Degree, 1-3 years office/project administration experience, or equivalent.
• Supports small implementation/integration projects or phases of a larger implementation/integration project.
• Supports activities of a implementation/integration team, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, full life-cycle implementation, and post-rollout review/audit.
• Monitors/evaluates implementation/integration progress maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
• Ability to interact and communicate effectively, orally & in writing, with all levels of management.
• Exposure or knowledge of SQL and PowerBI would be highly preferred.
• Knowledge of MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau is preferred.
• Experience in using collaborative project management tools like JIRA preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.
• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.
• Unique incentive program.
• Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

08-22-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.