Manager, Business Development

Manager, Business Development – Sydney, Australia

Are you passionate about cross border payments and want to work for a global leader in money movement, delivering services across channels – retail and digital? Join Western Union as Manager, Business Development.

Western Union powers your pursuit.

In this critical role, you will make decisions on and execute on initiatives to drive revenue, transaction and customer growth. Reporting to the Country Director, Australia, you will work cross functionally with marketing, sales, business development, legal, compliance, analytics and operations to enhance our performance in three main areas:

Proposition development: Establish new relationships and partnerships with players in the market to enhance our retail and digital offerings. For example, introducing a new payout method for our customers, or a new way for customers to interact with Western Union, or ways for customers to more efficiently and compliantly send higher amounts to their families abroad. You will also manage existing digital partnerships that we have with a view to improving partnership performance. Payments Performance: Establishing the right settings with banks, schemes and payment processors to ensure that customers can pay us with minimal friction at the lowest possible cost. Sales effectiveness: Defining areas of growth and potential and directing sales resources accordingly. Monitoring and tracking performance of the sales team and finding new ways to incentivize agents.

The role has plenty of variety and no two days will be the same.                                               

Role Responsibilities:

• Retail and digital business development across all channels and formats – including review of agent commercial settings (fee and FX % share, concept store proposals) and deployment of new models, reviewing effectiveness, establishing new programs and models, gaining internal approvals, roll out and monitoring.
• Finding, through partnerships, new ways that receivers get their money (for example mobile top-ups).  Introducing refer-a-friend capabilities or finding more efficient or cost-effective ways to identify customers digitally.
• Define areas of potential growth in the country, white spaces etc. and direct resources to deliver on opportunity, track and monitor performance. Define and implement special incentives to promote growth in certain areas or channels for example in ‘to bank account’ payments.
• Build out sales effectiveness monitoring tools and manage for example sales pipeline reports and activity monitoring of sales team members.
• Monitor and improve digital presence on important tools such as google maps and apple maps.
• Manage and monitor critical vendor relationships including those responsible for identity services and payment processing.
• Define and implement new partner services (for example to implement additional fraud monitoring or customer screening tools in our apps) managing the end-to-end process from vendor proposal to delivery of service live.
• Generate new product ideas that are focused on driving revenue, acquiring new customers, retaining existing customers, building brand loyalty, and providing self-service tools to customers. Including spending time in the market meeting and speak with customers.
• Identifying and prioritise service quality issues with all levels of the field team. Builds, reviews and analyses performance data and competitive data. Enhances merchandising, introduces new products and pricing proposals.

Role Requirements:

• To be successful in this role you will have at least 5-7 years of sales and business development experience in Remittance, Digital Payments and Banking industries.  Experience in direct-to-consumer payments across retail channels and digital channels is highly desirable.   
• Good understanding of the Australian market, consumer trends, and remittance business overall.
• Strong leader with influencing and negotiation skills and experience with revenue management and exhibit strong administrative skills with paperwork and attention to detail
• You exhibit high energy and show enthusiasm to get into actions to drive the business and get results, willing to step in even outside business hours in case of service issues; ability to multi-task and handle pressure in a high energy environment will be a key success factor
• You are familiar with pricing strategies, can influence decisions and are good at negotiation and have a good understanding of the digital business. 
• You can communicate well and able to bridge the gap between global styles of business practices.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

07-08-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.