Program Manager, Project Management (Infrastructure Technology)

Program Manager, Project Management (Infrastructure Technology) – Pune, MH, India

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? How about offering up your skills in a global business that is committed to moving money for the better? Join Western Union as Program Manager, Project Management

Western Union powers your pursuit.

As a Program Manager you will lead, independently or with a team of project managers, multiple cross functional teams to proactively remove impediments, manage risks, ensure value delivery, and help drive relentless improvement. You will drive the planning, execution, and completion of technical projects within an organization and ensure projects meet specifications, timelines, and budgets, and serve as a subject matter expert on technology within the organization. Tech PMs work closely with engineering teams, stakeholders, and other cross-functional groups to deliver successful projects. 

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Role Responsibilities:

• Project Planning & Execution: Define project goals, scope, and deliverables; create detailed project plans; and monitor progress to ensure adherence to budget, schedule, and scope. Managing cross-functional teams and stakeholders.
• Technical Expertise: Possess a strong understanding of relevant technologies and architectures to support projects. This role may lead project in Infrastructure domain and experience as Infrastructure Program Manager would be added advantage. Though they may be assigned to and lead other organizational priorities outside of this as well.
• Stakeholder Management: Communicate project progress, risks, and updates to stakeholders. 
• Risk and Issues Management: Track and manage program milestones & provide input on resources to address critical bottlenecks. Own and drive end-to-end delivery of large-scale initiatives, identify and resolve dependencies, proactively identify and mitigate risks, escalate in a timely manner eliminating issues by managing systemic impediments.
• Collaboration & Communication: Collaborate with cross-functional teams, System/Solution Architects, program teams, product managers, and enterprise cloud teams to ensure successful project execution. Identify communication gaps, handle issues, and provide support to teams balancing opposing priorities
• Quality Assurance: Ensure project quality, compliance, and documentation including regular status updates
• Problem Solving: Identify and resolve issues to ensure project milestones are met. 
• Release planning: Coordinate major feature releases and ongoing delivery of value to customers where multiple teams are involved in development.

Role Requirements:

• Bachelor's Degree; advanced degree desirable.
• Minimum of 12 years of progressive experience managing Programs in complex retail/consumer financial services organizations with multiple products in payment services, with minimum of 4 years as project/program manager in Agile/Waterfall methodologies.
• Certification SAFe, PMI-PMP, PMI-ACP will be a plus. Hands on with Jira and Confluence.
• Experience of executing infrastructure projects on cloud platform, preferably AWS would be an advantage.
• Exposure of running enterprise-wide infrastructure evergreening, upgrades programs; including sunsetting of and/or migrations to new enterprise technology platforms
• Experience in driving M&A including infrastructure amalgamation would be an added advantage.
• Leadership & Communication Skills: Ability to lead teams, communicate effectively with stakeholders, and manage conflicts.
• Analytical & Problem-Solving Skills: Ability to analyze data, identify trends, and solve problems effectively.
• Organizational & Planning Skills: Ability to organize and prioritize tasks, develop detailed plans, and manage multiple projects simultaneously.
• Collaboration & Interpersonal Skills: Ability to work effectively with cross-functional teams and stakeholders.
• Adaptability & Flexibility: Ability to adapt to changing project requirements and priorities.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:

05-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.