Manager, Solution Engineering (KYC)

Manager, Solution Engineering– Hyderabad, India        

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as Manager, Solution Engineering.

Western Union powers your pursuit.

As a Manager, you will manage our Cross-channel platform engineering team and contribute towards the new API’s development for Enterprise level initiative in Compliance orchestration platform. This role is important for expanding our existing product capabilities, improving customer experience and accelerating the launch of new products and services. You will be participating in designing and building scalable, high-performance APIs that drive innovation and efficiency across our KYC and Compliance ecosystem. You would be performing below –

Role Responsibilities

• Planning & Delivery:
  • Lead the planning and execution of program phases, ensuring alignment with strategic objectives and timelines
  • Partner with functional leaders to define and prioritize program deliverables, ensuring a focus on delivering measurable business value
  • Oversee the development and tracking of transition plans
• Develop and deliver clear, concise, and timely program status updates to all stakeholders, including executive-level reports
• Identify and address communication gaps, proactively manage issues, and provide support to teams navigating conflicting priorities
• Provide expert advice, coaching, and mentorship to leads and team members.
• Mentor Developers in the team while fostering a collaborative team environment.
• Collaborate with stakeholders, across Product and Technology, to define and deliver technical solutions.
• Hands-on & Driving architecture simplification and consolidation of platforms to flexible and scalable & complaint solutions.

Role Requirements

• Strong experience in managing the teams with a focus on API development and microservices architectures implementations.
• 12+ years of progressive experience in program management, with a proven track record of leading large-scale, complex transformation programs
• Strong background experience in Java, Spring Boot, Microservices, REST API, Sprint Batch, Core Java, Kafka. Event Driven Architecture experience.
• Strong knowledge of AWS and experience in developing cloud-based Java applications in AWS.
• Strong hands-on experience with Kubernetes for container orchestration, including cluster management and application deployment.
• Proven ability to lead and motivate cross-functional, global teams in a matrixed environment
• Excellent communication, presentation, and stakeholder management skills
• Experience working in agile, waterfall, and hybrid project management environments
• Proficiency in project management tools, such as Jira, Jira Align, and Confluence
• PMP, Agile, SAFe, or other relevant certifications are highly preferred
• Experience with onsite and offshore teams
• Translate/analyze requirements and document and communicate detailed solution approach by using suitable tools, techniques, templates and diagram.
• Experience with large scale workforce transformation
• Strong troubleshooting, problem-solving, and diagnostic skills.
• Experience in managing the KYC, Compliance, Vendor Integration in a Banking/Payment environment will be plus.
• Strong communication skills with ability to interact with internal and external partners globally.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

07-11-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.