Scrum Master

Scrum Master – Austin, TX (Hybrid)

Are you ready to work with Agile development teams?  Do you want to be at the forefront of shaping our global platforms through the standardization and simplification of multiple complex interfacing platforms?  Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Scrum Master!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position, including student visa.

Western Union powers your pursuit. 

In this critical role, you will act as a servant leader, coaching the team in Agile principles and best practices.  Facilitate Scrum ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.  Help teams self-organize and continuously improve their processes.  Promote a culture of accountability, transparency, and continuous learning.

Role Responsibilities

• Ensure timely delivery of high-quality work by keeping the team focused on sprint goals.
• Work with Product Owners to prioritize and refine the product backlog.
• Identify and remove impediments that hinder team progress.
• Track and monitor sprint progress using Agile tools (JIRA, Azure DevOps, etc.).
• Facilitate communication between development teams, business stakeholders, and leadership.
• Assist in aligning business goals with Agile execution strategies.
• Ensure smooth coordination with other teams in case of dependencies.
• Drive Agile maturity within teams by introducing best practices and improvements.
• Foster an environment of innovation and collaboration.
• Conduct Agile training sessions and workshops to upskill teams and stakeholders.
• Use Agile metrics (velocity, burndown charts, cycle time) to help teams improve efficiency.

Role Requirements 

• Bachelor’s degree in computer science, Engineering, math, data science, or similar field with 2 years of experience as a Scrum Master, Agile Coach, or in a similar Agile leadership role.
• Proven experience in leading multiple Agile teams in a dynamic environment.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Hands-on experience with Agile project management tools (JIRA, Confluence, Azure DevOps, etc.).
• Strong understanding of software development processes and DevOps best practices.
• Experience in managing Agile projects in cloud-based environments (AWS, Azure, GCP) is a plus.
• Excellent facilitation and conflict resolution skills.
• Strong communication and stakeholder management abilities.
• Ability to motivate and guide cross-functional teams.

Certifications (Preferred):

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
• SAFe Agilist (SA) or SAFe Scrum Master (SSM) certification is a plus.
• PMI Agile Certified Practitioner (PMI-ACP) or equivalent certification.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Salary 

The on-target earning range is $70,000 – $85,000 per year, which includes a base salary and variable target incentive (including short-term) that align with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

 Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Flexible Time off  

• Medical, Dental and Life Insurance 

• Tuition Assistance Program 

• Student Loan Repayment (below manager level only) 

• Parental Leave 

• One day volunteer time off 

• $0 Money Transfer Fee Discount Code – Quarterly 

• Recognition Program “Game Changers” 

• Employee Discount Program 

• Global Adoption Assistance 

• Global Scholarship Awards Program 
• 4% Western Union Contribution to 401K  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.     

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.”

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Estimated Job Posting End Date:

05-07-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.