Loyalty Operations Specialist, Technology

Loyalty Operations Specialist, Technology – Austin, TX  

Does your expertise lie in operational excellence? Are you excited about working with high visibility projects, being part of solving problems and creating meaningful changes for the customers? Do you want to work on a global team with high visibility? Then join Western Union as a Loyalty operations specialist within the Technology organization. 

Western Union powers your pursuit. 

In this critical regional role, we'll be looking to you to develop strategic recommendations and implement initiatives to improve the process, platform availability, and competitive position of Western Union. 

Role Responsibilities 

• You will work closely with the Consumer Money Transfer Retail and Digital Go To Market (GTM) teams and collaborate with technology partners to design and deploy loyalty programs to drive revenue and customer acquisition.       

• Participates in the interaction with business teams to understand, detail out and scope out various customer strategy related initiatives / business challenges. 

• Using various analytic tools (including but not restricted to SQL) you’ll derive meaningful and actionable data.  You’ll help interpret this data to drive insights and support decision making by the business. 

• You will be responsible for the design and implementation of systems and methods to measure the efficacy of loyalty programs active.  

Role Requirements 

• Degree in computer science, information technology or significant relevant professional equivalent experience in loyalty programs and platforms  

• Extensive experience writing SQL queries and being able to draw insight from the data. 

• Your strong analytical skills and understanding of the marketplace from which to draw insight will be clear when we meet you. 

• Collaboration, transparency, and drive are just some of the behaviors we need in this role. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

  

Salary 

The on-target earnings range is $90,090 – $132,000 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.   

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

  

Your United States – Specific Benefits Include 

• Flexible Time off  

• Medical, Dental and Life Insurance 

• Tuition Assistance Program 

• Student Loan Repayment (below manager level only) 

• Parental Leave 

• One day volunteer time off 

• $0 Money Transfer Fee Discount Code – Quarterly 

• Recognition Program “Game Changers” 

• Employee Discount Program 

• Global Adoption Assistance 

• Global Scholarship Awards Program 

• 4% Western Union Contribution to 401K  

  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI -RC1  
#LI-HYBRID

Estimated Job Posting End Date:

05-16-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.