Global End User Experience (EUX) Director

Global End User Experience (EUX) Director – Denver, Colorado

Do you want to make a global impact supporting a global Digital Financial Services organization? Are you a strategic IT leader who excels in a dynamic, fast-paced environment? Does joining a global company that invests in its people and builds their capabilities to adapt, develop, and innovate sound interesting to you? Then it is time to join Western Union as a Global End User Experience Director.

Western Union powers your pursuit. 

As the Global End User Experience (EUX) Leader, you are accountable for ensuring the delivery of a consistent, reliable, and modern end user experience for our global workforce of 16K (including both employee and contractor). Your role will encompass strategic oversight, budgetary management, platform optimization, and team leadership to drive continuous improvement and innovation across all facets of End user Experience. The globally distributed team spans 15+ countries and coordinates efforts with more than 50 support vendors.    End User Experience includes EUX Engineering, Provisioning & Lifecycle, Helpdesk support, Asset management and Device & Equipment refresh or collection requirements, Office, Agent, and Owned Store location support.

The role is responsible for working collaboratively with major user segment leadership to ensure EUX delivers on requirements and expectations including Executive Leadership, Operations, Technology, Sales, back office and others. You will work closely with security and compliance to ensure devices are secure and meet compliance requirements. You will also be the executive contact and sponsor for EUX vendor relationship and vendor management. Additionally, you will establish key metrics to provide stakeholders with visibility into the compliance and performance of the EUX environment. 

Role Responsibilities

• Strategic Leadership: 
  • Develop and execute a comprehensive EUX strategy aligned with business objectives to enhance end user satisfaction and productivity. 
  • Drive initiatives to identify and eliminate friction points in the end user experience, ensuring seamless interaction with all technology platforms. 
• Budgeting and Resource Management: 
  • Establish and manage budgets for EUX initiatives, ensuring optimal allocation of resources to meet organizational goals. 
  • Collaborate with finance and procurement teams to negotiate contracts and agreements with vendors for hardware, software, and services. 
• Platform Management: 
  • Work with stakeholder leadership to ensure we are meeting the requirements of major functions and user groups globally. 
  • Oversee all end user platforms, including Mac, Windows, Mobile Device Management (MDM), and Remote Monitoring and Management (RMM) platforms, to ensure reliability, security, and performance. 
  • Continuously evaluate and optimize platform configurations to meet evolving business requirements and industry standards. 
• Audio-Visual (AV) Infrastructure: 
  • Lead the implementation and maintenance of AV solutions for conference rooms and large-scale production town halls, ensuring high-quality audio and visual experiences for all participants. 
  • Collaborate with facilities and IT teams to design and deploy AV setups that enhance collaboration and communication across global locations. 
• Team Leadership and Motivation: 
  • Inspire and motivate the EUC engineering team to consistently deliver exceptional results and exceed customer expectations. 
  • Foster a culture of collaboration, innovation, and continuous learning to drive professional growth and development within the team. 
• Industry Standards and Best Practices: 
  • Stay abreast of emerging trends, technologies, and industry standards related to end user computing, and incorporate best practices into EUX strategies and operations. 
  • Engage with industry peers and participate in relevant forums and conferences to share knowledge and contribute to thought leadership in the field. 
• Patching and Vulnerability Management: 
  • Work collaboratively with security and compliance to ensure adherence to security best practices and compliance standards. 
  • Establish and maintain world-class processes and procedures for patching and vulnerability management across all end user platforms, minimizing security risks and ensuring compliance with regulatory requirements. 
• Metrics and Visibility: 
  • Define and track key performance indicators (KPIs) and metrics related to EUC compliance, uptime, performance, and user satisfaction. 
  • Implement reporting mechanisms to provide stakeholders with visibility into the compliance and performance of the EUC environment, enabling data-driven decision-making. 

Role Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred or at least 10 years relevant experience.  
• 10 years of experience in a leadership role overseeing global end user computing environments. 
• Proven track record of successfully managing budgets and resources for large-scale IT initiatives. 
• Deep understanding of end user platforms, including Mac, Windows, MDM, and RMM technologies. 
• Experience with implementing and managing AV solutions for conference rooms and large events. 
• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams. 
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. 
• Certifications such as ITIL, CISSP, or PMP are a plus. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $ 146,307.75 – 220,000.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Flexible Time off  
• Medical, Dental and Life Insurance 
• Parental Leave 
• Global Adoption Assistance
• 4% Western Union Contribution to 401K  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex(including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RM1  

Estimated Job Posting End Date:

07-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.