Senior Generalist, Human Resources

Senior Generalist, Human Resources – São Paulo, Brazil

Are you looking to play a pivotal role in the operational support of a global financial company's human resources (HR) department? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?  Then it’s time to join Western Union as a Senior Human Resources Generalist

Western Union powers your pursuit.

As a HR Generalist – Regional for a leading global financial services company, you will play a crucial role in providing dedicated HR support across an assigned region. You will be responsible for assisting in the execution of HR programs and policies, ensuring alignment with global standards while addressing the unique needs of the regional workforce. Collaborating closely with regional HR teams and leadership, you will provide guidance on HR best practices, assist with performance management, and ensure compliance with local labor laws and company policies. The role requires a proactive, solution-oriented approach, exceptional communication skills (multiple languages highly desired), and the ability to navigate complex, cross-cultural HR challenges in a fast-paced, dynamic environment. 

Role Responsibilities

• Directly addresses more complex HR issues with the business, employees or HR leaders.
• Responsible for: ensuring the uniform and consistent application of company policy, administering effective human relations programs that support the company’s corporate objectives.
• Evaluate and recommend process improvements for handling escalations, leave management, and regional HR operations to enhance efficiency and service quality.
• Be an active part in the collaboration with other members of the HR team to address complex employee issues.
• Demonstrates broad employment law knowledge providing training and guidance to less experienced staff.
• Performs duties under minimum supervision, applying a broad knowledge of principles, practices and procedures.
• Interprets human resource policies and aligns resources and people to meet strategy goals.
• Has latitude for unreviewed action or decision.

Role Requirements

• For this role, you will ideally be an experienced human resource professional, with extensive knowledge in Brazil labor laws and regulations.
• In-depth knowledge of regional HR practices, policies, and labor laws. Ideally in the financial industry.
• Critical and creative thinking, attention to details, and ability to make independent decisions.
• Strong problem-solving and analytical skills
• Experience driving process improvements and fostering a culture of continuous improvement. 
• Excellent communication skills with the ability to interact with stakeholders of different seniority levels.
• Fluency in English and Portuguese with outstanding verbal, writing, and listening skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:

• Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
• Life insurance
• Food voucher
• Meal voucher

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #Hybrid

Estimated Job Posting End Date:

05-13-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.