Country Director

Country Director – Pune, India

Are you passionate about strategic planning, operational excellence, and financial performance, with a particular focus on digital transformation, cross-border payments, and customer experience?  Join Western Union as a Country Director for India.

Western Union powers your pursuit.

As Director, you will play a key role in building the future of financial inclusion, delivering cutting-edge digital products, expanding our omni-channel presence, and fostering trusted relationships with customers and partners. Reporting to regional leadership, this role requires a visionary leader who can seamlessly blend strategy with execution, ensuring that our products and services meet the evolving needs of customers and partners alike. Using your strong business acumen, you take full ownership of the following:

Role Responsibilities:

• Lead the development and execution of a strategic roadmap to increase market share, grow revenue, and drive sustainable profitability across all channels.
• Spearhead the launch of groundbreaking digital products and services while optimizing existing solutions for inbound and outbound remittances.
• Create seamless customer experiences by integrating online and offline platforms, ensuring we remain at the forefront of cross-border payments.
• Manage the P&L with precision, ensuring strong revenue growth, effective cost management, and profitability.
• Collaborate with financial institutions, regulatory bodies, and technology providers to enhance offerings and market presence.
• Deepen engagement with key stakeholders and clients by delivering value-driven solutions and exceptional service.
• Implement best practices in efficiency, compliance, and risk management while driving alignment with global strategies.
• Mentor and lead cross-functional teams to achieve ambitious goals, fostering innovation and collaboration.

Role Requirements:

• Proven Leadership Experience: At least 10 to 15 years in senior management roles, with expertise in digital products, financial platforms, or payments.
• Demonstrated success in driving digital innovation, launching new products, and achieving market expansion.
• Passion for delivering exceptional customer experiences across digital and physical channels.
• Strong financial acumen, with the ability to analyze market trends and performance metrics to make data-driven decisions.
• Ability to navigate change, embrace technology, and drive growth in complex and fast-evolving markets.
• Capable of influencing stakeholders at all levels, building relationships, and inspiring teams.
• Deep understanding of the technologies shaping cross-border payments and digital ecosystems.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

04-03-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.