Territory Sales Manager for Portugal – Lisbon, Portugal

Are you a hands-on sales leader who excels at execution and delivering results? Do you thrive on building strong partnerships, managing day-to-day operations, and driving business growth in a fast-paced, competitive market? At Western Union, we’re looking for a Territory Sales Manager for Portugal to oversee retail expansion, strengthen key relationships, and ensure seamless operations that enhance customer and agent experiences. This role is all about taking action—managing the market, optimizing performance, and making an impact where it matters most.

Western Union powers your pursuit.

Reporting to the Regional Vice President, you will be responsible for Portugal overall business operation, to grow the business through existing and new Retail partners, with a strong competing strategy and constantly driving operational improvements to enhance Customer agent experience. You will be directly accountable for the achievements of the transactional and revenue goals.

Key Responsibilities: 

• Achieving overall Country financial target (omnichannel volumes & revenues).
• Drive growth and develop a strong relationship with existing and with new partners in the market.
• Prospect and sign new strategic retail partners.
• Negotiate and renew all expiring agreements with existing Master Agents.
• Build a strong local Sales Team to expand direct retail independent network in Portugal.
• Enhance and implement strong competing strategies through effective pricing proposals and incentive programs.
• Enhance overall Retail network brand visibility in the country.
• Help drive Country digital acceleration with an omnichannel approach.
• Constantly identify business and operational risks and opportunities; converting them into actionable plans and driving effective implementation in partnership with a cross functional team: Operations, Marketing, Compliance, Legal, Sales Support, Credit & Collection, Pricing Team, Receive team.
• Stay up to date with market and industry intelligence at micro and macro level (monitor competitor prices, promotions, network presence etc.)

Role Requirements 

• Strong interpersonal skills to drive and build positive relationships and influence externally and internally, at various levels of the Organization, and even in challenging situations to meet the strategic plan.
• Customer centric and culturally sensitive to the diaspora landscape and micro-entrepreneurs from different countries and backgrounds.
• The ability to work independently and make sound decisions, with an entrepreneurial mindset and problem-solving approach.
• Strong team management with the right combination of attention to detail and strategic approach.
• Strong Team player.
• Experience in the money transfer industry is preferred 
• Fluency in English and Portuguese is a must.  

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).    

Please note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.    

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Estimated Job Posting End Date:

04-03-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.