Product Manager, Credit and Collections – Vilnius, Lithuania

Product Manager, Credit and Collections – Vilnius, Lithuania

Are you a subject matter expert in the financial industry, particularly in Credit, Collections, Risk Management, Lending Operations, or Compliance? Are you passionate about product management in fintech? Do you have a proven track record of bridging business needs with IT solutions? Are you prepared to work closely with stakeholders, analyze business processes, and define technical requirements to drive successful project execution in a global organization? Join Western Union as a Product Manager, Credit and Collections.

Western Union powers your pursuit. 

As a Product Manager, Credit and Collections, you will drive the development and delivery of the internal Collection product, ensuring alignment with business goals and technological capabilities. You will collaborate with internal teams and external product providers while working alongside multiple Agile scrum teams to enhance operational efficiency. This role offers an exciting opportunity to influence the evolution of Collection in a global fintech company. You’ll work with talented professionals across multiple disciplines and regions, gaining exposure to cutting-edge technologies and business strategies.

Role Responsibilities

• Define the product vision and long-term strategy in collaboration with internal stakeholders.

• Clearly communicate the product vision to development teams and key stakeholders.

• Gather insights from stakeholders to inform product ideation, design, and strategic improvements.

• Manage the product backlog, prioritizing features to align with business needs.

• Own and maintain the Collection product roadmap, ensuring transparency and agility in execution.

• Partner with Engineering teams in India, facilitating issue resolution and project progression.

• Analyze requirements to identify gaps, conflicts, and dependencies, collaborating with relevant teams to determine feasible solutions.

• Work closely with engineering, operations, collections, compliance, risk, and finance teams to ensure the product aligns with business objectives.

• Lead user acceptance testing (UAT) and ensure smooth alignment between business requirements and technical implementation.

• Utilize Agile Scrum methodology to define business requirements, prioritize features, draft user stories, and establish acceptance criteria.

• Collaborate with external technology vendors to integrate third-party solutions as needed.

• Support product launch activities, ensuring a seamless transition from development to operations.

Role Requirements 

• Relevant experience of minimum 5 years in Financial Services and Banking; Fintech or Payment, although candidates with other relevant experience will be considered.

• Academic background including qualifications (or equivalence in experience) in Business Administration, Economics, Marketing or Technology, or a related field is advantageous.

• Demonstrate strong analytical and problem-solving skills, with the ability to translate business needs into actionable solutions.  

• Be obsessed with customer experience and have a passion for excellence and continuous improvement.

• Proficient in requirements gathering, process modelling, and documentation techniques.

• Experience with usability testing methodologies.

• Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration diagrams.

• You have an impeccable understanding of data, metrics and follows data driven decisioning.

• Attention to detail and a penchant for creating great customer experiences.

• Strong communication and interpersonal skills.

• Experience working in a fast-paced, team-oriented environment that requires cross-collaboration among different stakeholders and partners.

• Have a “get things done’ attitude; be self-motivated and possess the ability to “roll-up your sleeves” and prioritize critical deadlines.

• Previous experience of lean and agile working methodologies.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 4,033 – 7,75 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-28-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.