Senior Manager, Product Management

Senior Manager, Product Management

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Senior Manager, Product Management. 

 

Western Union powers your pursuit. 

Role Responsibilities: 

• Responsible for developing and executing product strategy and managing end to end digital product experience for the LACA region, including feature development from onboarding to eKYC to Payment to transaction receipt across App and Web. 
• Assist in the execution of the WU regional digital strategies through the initiation of new product initiatives and optimization. 
• Identify opportunities to improve the user experience based on knowledge and insight extracted from deep customer, market, and industry analysis.
• Identify, research, and explore new sources of growth based on regional customer needs and competitive analyses.
• Assist in the examination of new market opportunities through investigation to identify potential product offerings, strategic alliances, new consumer markets and other opportunities that could drive new growth sources. 
• Assist in building business cases for each new opportunity to clearly outline, prioritize and determine overall customer and business impact. 
• Assist in the sizing and scoping of each opportunity identified to determine both the short- and long-term opportunities to establish an impactful product roadmap. 
• Work hand in hand with other groups within the organization including Business Intelligence, Compliance/Risk, Payments and GTM leads to ensure captured and managed cross functional requirements.

 

Role Requirements

• 7+ years of experience in consumer facing digital product development and management, preferably in the financial services space.
• Proven track record of experience in core areas of remittances, specifically payments and digital wallet.
• Cross-functional experience with Compliance, Risk, Payments and Design
• Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
• Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers.
• Background in managing direct and cross-functional teams.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Mexico specific benefits include: 

• Grocery voucher.
• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or concluding an academic degree.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DJ1 #LI-Hybrid

Estimated Job Posting End Date:

02-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.