Coordinator, Learning Management System (Implementation and Integration)

Coordinator, Learning Management System (Implementation and Integration) – Vilnius, Lithuania

Are you ready to join a company committed to ensuring that every employee feels a sense of belonging and is treated fairly? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Coordinator for Learning Management Systems.
 

Western Union powers your pursuit.

In this role you will be responsible for providing technical support and assistance for users of Western Union’s Learning Management System (LMS) for Agents across the globe. Also, you will be responsible for conducting data analysis and training data reconciliations. You will be part of the Agent Learning Technology team who is responsible of overseeing all the sites within the Western Union LMS Platform and also responsible for the delivery of content to the right audience based on Business and Compliance requests. 

Role Responsibilities

• Assist key stakeholders and users with issues related to the LMS, including troubleshooting technical problems, performing training assignments, training transfers and password resets. Also includes answering questions about platform features and capabilities.

• You will perform regular cross-checks between back-end systems to perform training reconciliations and take the necessary steps to resolve any findings which might require working with other internal technology teams and systems.

• It will be required to support the management of the courses and resources within the LMS ensuring that materials are uploaded correctly and are accessible to users. Collaborate with activities related to content and country deployments. Conduct training assignments.

• Maintain documentation for processes, procedures, and frequently asked questions to assist users and coordinate support efforts.

• Collaborate in tasks to ensure LMS adheres to regulatory standards such as accessibility and data security requirements.
   

Role Requirements

• Basic to mid-level knowledge of Learning Management Systems and Learning Technology will make you stand out.

• Hands on experience in IT support, Customer Service or similar field would be an advantage.

• Advanced Excel knowledge and SQL/database management basics.

• Reporting in Excel and other database-driven systems is a plus.

• Strong written and spoken English language skills (from B2 level).

• Ability to operate in a fast-paced and dynamic environment with a high-energy team supporting customers’ questions and needs.

• Good communication and collaboration skills.

• Customer and problem-solving oriented attitude are expected.
   

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
 

Salary

The monthly gross base salary range is 1,400 – 2,058 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request
   

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 

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Estimated Job Posting End Date:

01-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.