Operations
Senior Specialist, Business Analysis
Senior Specialist, Business Analysis – Santa Ana, Costa Rica
Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis.
Western Union powers your pursuit.
We’ll be looking for you to be part of our Global Network Compliance & Risk Operations team which is responsible for timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.
Role Responsibilities
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The overall objective of this role is to timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.
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Handles due diligence documentation for prospective and existing WU Agents.
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Handles email, Zoom and phone communication with Agents.
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Conducts calibrations sessions with Agents and refreshing training events.
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Serves as single point of contact for Agents during onboarding and recertification events providing best Agent experience.
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Participates in regular follow up meetings with the stakeholders (Regional KYA, ROCs Agent Implementation, others).
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Works to ensure adherence of KYA/KYCC execution plans, including daily monitoring of progress.
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Owns and drives identification and resolution of general process issues and risks and proposes action plans.
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Liaises with Local & Global Compliance, Legal, and Business when required.
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The incumbent will be SME and point of contact for KYA/KYCC related matters, engaged to provide necessary assistance to ensure certification end to end process is completed.
Role Requirements
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You will need to have a bachelor’s degree with emphasis in Business Administration, Industrial engineering, Data analysis, or related fields
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2 years of experience in Compliance or qualit y training background. Knowledge of legal or business registration documents and having the ability to interpret them will be highly valuable.
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Fluency in English (B2+ or higher) both written and verbal communications, and third language is a plus for this position (French).
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Have intermediate technical skills in the use of dashboards, Power Bi, Excel, and Salesforce.
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Have advanced soft skills such as autonomy, proactivity, problem solving, analytical criteria and communication facility.
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Availability to work between 6am and 3pm or 7am to 4pm, working from Monday to Friday in a hybrid format of 4 days on-site at our offices and 1 home offices.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:
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Asociación Solidarista
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In house company doctor services
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Transportation services options
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Referral Program award
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Employee Resource Groups (ERG) and committees to volunteer with
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Pan American Medical and Life insurance
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Cafeteria Discounts
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-CL1 #LI-Hybrid
Estimated Job Posting End Date:
01-21-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
