Technician, EUC Solutions Support

Technician, EUC Solutions Support

Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Technical, EUC Solutions Support.

Western Union powers your pursuit.

Role Responsibilities

• You will respond to work incidents and requests regarding installation, configuration and or maintenance of client hardware, software, and the deployment of new technology releases.
• Your will perform new PC installations, troubleshooting and repair.
• You will also evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in LACA region.
• Modifies systems and/or programs based on user and system specifications.
• Assists in integration of new hardware configurations and provides support of client technologies on workstations and peripherals.
• Performs additional job duties when required.

Role Requirements

• Bachelor’s degree in Information Technology, Computer Science or Engineering or be a student and/or additional relevant technical certifications, at least one (1) to three (3) years of related IT experience providing end user support preferably within the operations environment.
• Experience in a company with ITIL processes implemented and working with mobile devices that run in Android or iOS
• Experience supporting end user operating systems including MS Windows 10, MacOS.
• Knowledge of device and software deployment and management tools including Active Directory, MS Office, Antivirus, Tanium, Audio Video tools, Avaya.
• Strong communication and customer service skills with ability to interact with partners globally.
• Upper intermediate English Level.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Mexico specific benefits include: 

• Grocery voucher.
• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or concluding an academic degree.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GGC

Estimated Job Posting End Date:

02-20-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.