Agent Database Administartor 1

Agent Database Administrator 1 – Santa Ana, Costa Rica

Are you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that is redefining the financial services sector? Join Western Union as an Agent Database Administrator.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

In this role you will be part of International Agent Maintenance team, which plays a key role in maintaining the consistency of databases amongst Western Union’s global agencies. You will perform database maintenance tasks in AS400, and other platforms related to database maintenance, you will process assigned requests within Standard Response Times (SRTs) and according to Standard Operating Procedures (SOPs). You will be required to comply with high accuracy levels, independency, pro-activeness, responsibility, sense of urgency and reliability to ensure the correct application of standard configurations, as well as security and control policies for specific agents, countries, and regions. You will detect, correct, or escalates errors or inconsistencies in already existing records in order to actively contribute towards database integrity,and provide high quality support to Regional Operations Teams and other WU departments, by properly handling their requests and addressing knowledge gaps.

For such a detail-oriented role we require you to have analytical and problem-solving skills, you must be a decision maker, fluent in both written and spoken English (81% B2+). You will be confident working with AS400, WUAMS, IBIS, and AgeOne databases. You will have knowledge of database design or administration, technical support. This role requires awareness and understanding of security and control policies for specific agents, countries, and regions. We need you to be proactive, able to work under minimum supervision, multitask, efficient, and fast learner. Besides working knowledge of MS Office, you must be technically adept. We have two work schedules from 11:00 am to 8:00 pm with Friday and Saturday off, and from 11:00 am to 8:00 pm with Sunday and Monday off.

Join us, and let’s move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
 

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.