Specialist, Sales Support

Specialist, Sales Support – Toronto, Canada

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Sales Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You’ll be responsible for providing support to our foreign exchange (FX) team in Toronto, Canada. We’ll look to you to proactively provide the necessary sales reporting and client support to allow the FX team to prioritize their time on selling and customer contact. For this role, you’ll utilize Microsoft Excel and Salesforce extensively. In addition, you will process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions. Using your keen eye for detail and accuracy, you’ll ensure all relevant information is accurate and completed correctly and provide direct client support when needed.

We need you to have relevant experience in reporting, ideally within the B2B financial services sector and a real passion for excellence in customer service.  You are a team player and can establish effective relationships and partnerships with ease.  You are strong in Microsoft Excel, PowerPoint, Word, and Salesforce. For this role, you must possess at least a high school degree. This position requires strong written and verbal communication skills in the English language. French language will be a nice to have.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.