Manager, Solution Engineering (ServiceNow Developer)

Manager, Solution Engineering-Pune, India

Are you looking to utilize your IT experience in a fast-paced environment that is evolving for the better? Do you have the desire to be a part of something innovative and state-of-the-art? Join Western Union as Manager, Solution Engineering.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

In this strategic role, you will be leading from the front and will be accountable for a broad range of tasks which include configuring and developing on Western Union’s instance of ServiceNow including routine changes or configuration adjustments and upgrades. You’ll perform management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations. You’ll analyze and resolve program support deficiencies and conduct independent technical investigations in systems architecture and design including follow-through and complete assigned development tasks/projects in a professional manner. You’ll contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements along with assisting with user acceptance testing.

To optimize your skills in this role you will need a B.E. / B.Tech. / MCA in Computer Science, Engineering, or related field along with 7 to 10 plus years of experience perfecting your skills in the design, development, delivery, test, documentation, configuration changes, and creation of business solutions for complex and large-scale environments. You’ll have a minimum of hands-on experience developing, maintaining, and administering one or more ServiceNow instances with user bases of 5000+. You’ll be proficient with technical ServiceNow components such as business rules, client scripts, UI policies and actions, UI pages, and macros, the script includes, catalog items, workflows, web services, reports, etc. You’ll have experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation along with proven experience with creating and managing technical documentation. Previous experience of lean and agile working methodologies is also desirable

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity,age, disability, marital status, or veteran status. 

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