Head of Regional Operations – North America

Head of Regional Operations North America – Denver, Colorado

Are you ready to join a team in a global company where you will lead the Operation strategies and programs across North America? Do you enjoy working closely with senior management? Join Western Union as Head of Regional Operations, North America.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

Oversee 250-300 key & revenue-driven Operation projects within a highly complex operating environment Maximum service quality for 60K+ Agent locations, including 22,000. Direct independent agents generating $1,9Bn annual revenue, large strategic accounts Manage the entire Agent Contract Management and Compliance Deployments across 200+ countries & Territories and 550,000 Points of Sales globally.

Your responsibilities will include: Leading the Operation strategies and programs across North America, working closing with sales origination on Revenue generator Region,  a $1.9Bn Revenue P&L, covering 40% of the total C2C revenue globally. Manage initial and ongoing operational execution for major regulatory requirements specific to the Region, with a strong focus on implementing and maintaining solutions for the US Settlement Agreement, Dodd-Frank requirements, and Southwest Border requirements in North America. Design and develop management structures/processes to ensure effective oversight and governance at the individual project level. Oversee and drive the project plans; Ensure Business satisfaction with progress and deliver results to agreed quality, schedule, and budget. Establish comprehensive Ops planning to clarify service impacts and mitigate implementation risks. Ensure a controlled approach to implementation by maintaining solid local plans that "operationalize" tasks/activities in support of the objectives and timeframes for the project/initiative. Owns the deployment of products, channels, and functionality to the Region. Work collaboratively with business and other regional relationships with appropriate intervention and escalation to resolve issues/risks.  Foster a team environment of engagement, communication, and inspiration while equipping directs to build management skills that reinforce culture, collaboration, and execution while managing a team of twenty-eight indirects and four directs. Employees will be located in Denver, Mexico, Canada, and WFH. Provide support to the regional agent network composed of 60K+ points of sales, distributed between independent agents, post offices, Banks, and Key Accounts over the US and Canada. Execute locally on global initiatives driven by multiple functions such as Know Your Agent, Technology Migrations, Compliance, Regulatory, etc.

For such a pivotal role, BA required and MBA preferred or equivalent experience is required

Ten years of relevant professional working experience, preferably in the Banking and Financial Service sector,  Must have operation experience to be successful at this position,  History of navigation of Financial, retail institutions, and Operating strategies aligned to it, Used to working in a Matrix organization environment, Proven history in leadership and delegating, Previous experience of lean and agile working methodologies is also desirable.

Join us, and let's connect the world  

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The on-target earnings range is $ 342,000-$450,000, which includes a base salary of $190,000 – $250,000, short-term (30 % of base), and long-term (50 % of base) incentives that align with individual and company performance. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, flexible time off, and access to best-in-class development platforms, to name a few!  To view details of our benefits, visit https://mywubenefits.com/.

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