Western Union Costa Rica
Western Union enables people worldwide to transfer money seamlessly and provides financial services to those lacking traditional access. We’re proud to be at the forefront of financial services technology innovation. Learn more about one of our largest sites and consider if one of our open roles is a career match for you.
Who we are
Western Union Costa Rica began its operations in 1998 and grew into one of the biggest employers.
Our mission is delighting customers, agents and partners by delivering great experiences that drives Western Union’s growth. The site has over 1200 employees in this location who represent 32 nationalities, speak 17 languages, and hold a variety of influential roles. Talents here drive innovative business solutions and develop new ways of connecting people to the global economy.
The site received its first Great Place to Work certification in July 2023. The certification is a recognition of our great culture of excellence, innovation, and people-focus. Our incredible employees are at the heart of this achievement.
What you need to know in numbers
1998
Costa Rica begins operations
Agent Resource Center
2002
Global Customer Service Center
2007
Global Fraud Center
2022
Costa Rica councils creation: Customer, Governance, Agent, STEM.
> 1200
employees
32
nationalities
11
languages spoken
397
Hires
36%
New joiners
39%
Internal mobility progression
13%
Referrals
12%
Interns & Contractors conversion
*Numbers as of 2023.
Meet some of our leaders
See which of our values and behaviors resonate with them the most.
Erick van der Laat
In my organization, “Customer First” means passionately prioritizing our customers in all we do. We actively listen, seek feedback, and aim to exceed expectations, ensuring every decision and interaction centers on providing our customers with maximum satisfaction. By doing so, we build trust among our customers and within our teams. We honor our commitment to giving our best in everything we do to positively impact both our employees and customers experiences.
Sussana Maria Artavia Martinez
At Western Union, trust is at the core of everything we do. In my role, I have an opportunity to hear directly from our customers and help them throughout their experience. We live up to our commitments and deliver on our promises every day. Is my job to make sure our customers know they can rely on us by ensuring reliability and transparency, and Western Union’s culture of trust has helped foster a sense of confidence in myself and my team, that our customers can always count on.
Sumathi Malar R. Prakasam
“The Only Constant in Life Is Change” said by Heraclitus. The world is changing in many ways, and Innovation skills are the abilities I use to create and adapt to change. This is a critical skill to solve problems, respond to market changes, drive growth, attract stakeholders, and foster a culture of continuous improvement in Western Union.
Andrea Jimenez
Reimagine everything to me encourages innovation and adaptive thinking. We live in a world that is constantly changing and it is important to solve problems creatively and be committed to making impactful changes. By challenging the status quo, we can bring fresh perspectives to our company and embrace a mindset that allows us to contribute to meaningful advancements that can reshape our company’s future.
Employee engagement initiatives
Swipe through the photos to see some activities we planned for our employees.
What our employees say about us
As you read some of our accounting employee stories, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
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Caring for our employees and their families
Our “Global Total Rewards Program” aims to support the health and well-being of our employees and their families, including domestic partners. We review benchmarking information annually to help inform any changes or additions to our benefits programs.
The following global benefits are generally* available to all full-time employees:
Medical Benefits
Traditional medical/hospitalization plans or allowances to pay for medical expenses incurred by employees and their dependents.
Paid Time Off
Employees are entitled to various forms of paid leaves that may include paid time off, sickness, maternity, paternity, caregiver, or military leaves.
Global Recognition & Rewards Program
Our Bravo! recognition program gives employees real-time appreciation (and points for gifts) from managers and colleagues for significant contributions to the organization.
Employee Assistance Program
Counseling, legal, and other professional services are made available to our employees.
Risk Insurance Benefits
Various forms of insurance (life, disability, accidental death & dismemberment) are available in all countries either as traditional insurance policies or allowances.
Western Union Scholarship Program
For each child, employees can apply for one of 10 granted scholarships a year, worth $2,500.
Global Adoption Assistance
We reimburse up to $10,000 per adoption for eligible expenses.
Business Travel Assistance & Insurance
We provide an international business travel accident policy for employees traveling on authorized company business.
Discounted Fees on Money Transfers
Employees are eligible for discounted fees on a variety of Western Union money transfer services.
Employee Wellness
We provide access to the Headspace app and Tutor.com to help support employees’ mental health and work-life balance.
Medical Benefits
Traditional medical / hospitalization plans or allowances to pay for medical expenses incurred by employees and their dependents.
Paid Time Off
Employees are entitled to various forms of paid leaves that may include paid time off, sick, maternity, paternity, caregiver, or military leaves.
Global Recognition & Rewards Program
Our Bravo! Recognition program gives employees real-time appreciation (and points for gifts) from managers & colleagues for significant contributions to the organization.
Employee Assistance Program
Counseling, legal, and other professional services are made available to our employees.
Risk Insurance Benefits
Various forms of insurance (life, disability, accidental death & dismemberment) are available in all countries either as traditional insurance policies or allowances.
Western Union Scholarship Program
Employees can apply for a college
scholarship of $2,500 for their
children.
Global Adoption Assistance
For employees looking to adopt children, we reimburse up to $10,000 per adoption for eligible expenses.
Business Travel Assistance & Insurance
We provide an international business travel accident policy for employees traveling on authorized company business.
Discounted Fees on Money Transfers
Employees are eligible for discounted fees on a variety of Western Union money transfer services.
Employee Wellness
We provide access to the Headspace app and Tutor.com to help support employees’ mental health and work-life balance.
*The benefits presented here may vary by country and office location. In most of our global offices, there are even more employee benefits to enjoy. Please connect with your Recruiter during the interview process to obtain benefit information specific to your potential location and role.
