Senior Specialist, Operations (Mandarin Speaker)

Senior Specialist, Operations (Mandarin Speaker) – Taguig City, Philippines
Does playing a key role in working closely with business analysts, policy owners, functional leaders, business and technical stakeholders excite you? Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Join Western Union as a Senior Specialist, Operations – Mandarin Speaker.

Western Union powers your pursuit.
Responsible for identification and assessment of business goals and needs, requirement analysis, design and solution planning for the implementation, delivery and support of AML Compliance solutions. This position will engage with Western Union’s various levels in the organization to gather detailed descriptions of business requirements, program functions, and the steps required to develop or modify operational processes. The successful candidate must possess strong written and oral communication skills and have the ability to work both independently and as part of a team. Have ability to work in a fast-paced development environment under tight resource and schedule restrictions preferred.

Responsibilities include participation, coordination and leading various analytical projects, customer experience improvements, product or regulatory needs, developing business intelligence reports and user testing efforts and consistently meeting project deadlines while completing thorough documentation and information sharing throughout.

Role Responsibilities:

• Assist stakeholders in evaluating the impact of new opportunities and estimating the effort required to implement the solutions to support them.
• Elicit and document AML Compliance project’s requirements from business stakeholders across the organization.
• Conduct impact analysis and high-level estimations for solution requests and post implementation analysis.
• Facilitate requirement and design discussions between stakeholders and partner resources. Map processes for review and improvement identification.
• Analyse business workflow and suggest improvements, perform time studies as needed using sampling methods and tools to capture times.

Role Requirements:

• To be successful in this role you should have experience of at least 2+ years’ experience in similar roles such as business analyst, process improvement specialist, or project analyst.
• Project management and/or Process Management experience/knowledge with ability to drive projects to successful completion.
• Bachelor’s degree in business administration, finance, compliance or a related discipline. An equivalent combination of education and experience will also be considered.
• Good communication skills & fluency in both Mandarin and English languages.
• Ability to manage multiple deliverables in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables.
• Experience in eeliciting, analysing, and documenting requirements with minimum support.
• Ability to build relationships through-out all levels of the organization, demonstrated critical-thinking, problem-solving, and goal-setting skills are required.
• Proficiency in MS Suite required.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits
You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Sick Leave and Vacation Leave
• Health card (HMO) coverage with unlimited dependents from day 1 of employment
• Global Recognition and Rewards Programs
• Hybrid Working Arrangement
• Unique Incentive Program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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