Does playing a critical role in preventing money laundering and other illegal financial activities sound exciting? Does working for a global FinTech company that is passionate about protecting customers interest you? Join Western Union as a Know Your Customer Associate.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We are a FinTech that is using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We are a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
As a Know Your Customer Associate you will analyze how customers use our money transfer services. Your diligence will help ensure anti-money laundering compliance by conducting customer interviews by phone, email, or offline applications. You will be skilled at interpreting how money transfer services can be further improved for a better customer experience.
Here are some skills, attributes, and qualifications you will have:
Education or equivalent experience is required
Fluency in English and Spanish with outstanding verbal, writing, and listening skills; another spoken language is a plus
Strong analytical skills, attention to detail, and ability to make independent decisions
Experience in customer service and AML Compliance
Proficiency in MS Office
Ability to multitask and navigate through multiple systems
Willingness to continuously learn our anti-money laundering compliance product and process knowledge
Flexibility to work in different shifts, according to business needs
Join us, and let’s connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It is an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you are ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We are a company on the move, and we want our people to grow and develop. You will have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The monthly gross base salary range is 934 – 1,475 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.