Manager, Solution Engineering

Manager, Solution Engineering – Austin, TX

Do you want to make a global impact by developing and deploying our digital payment transformation products with a focus on a safe, secure, and frictionless experience for our retail customers? Are you an enthusiastic and technical professional who excels in a dynamic, fast-paced environment? Does joining a global company that invests in its people and builds their capabilities to adapt, develop, and innovate sound interesting to you? Then it is time to join Western Union as a Manager, Solution Engineering.

Western Union powers your pursuit. 

In this role you will support the Product and Technology teams by taking an integrative approach in connecting complex business problems with technical software solutions. You will have a solid knowledge of technology products and cloud architecture to help build out our customer-centric digital wallet products for consumers.

Role Responsibilities

• Lead and mentor team of developers and testers.
• Collaborate with stakeholders to understand business requirements.
• Liaison with product team to define and prioritize features for team.
• Provide expertise in high level architecture and business solutions for a specific platform supporting the technologies and working on timelines as per the business need.
• Design and manage secure, scalable, and maintainable cloud-based software solutions.
• Prepare and present technical proposals to customers and stakeholders.
• Monitor application architecture and ensure appropriate implementation of all solutions.  
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Help define and maintain guidelines for delivery and support.
• Become familiar with innovative technology in a short span of time and quickly ramp up people.
• Monitor progress and adjust plans as needed to meet Organizational objectives.

Role Requirements

• Bachelor's degree in Computer Science, Information Systems, IT, or similar.
• 8+ years of professional experience in software architecture design and implementation.
• Experience in AWS required.
• Solid hands-on experience in Java/J2EE, architectural and design patterns, Springboot, Web technologies, SQL/NoSQL, and Kafka.
• Exceptional understanding of computer science fundamentals (like SOLID), data structures, algorithms, OOP, and best practices for microservices, domain driven design, data persistence/ data engineering.
• Ability to communicate and evangelize architectural concepts to internal stakeholders and external partners.
• Experience with agile development methodologies with emphasis on Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery).
• Comfortable with an Agile Scrum project management style.
• Self-starter with ability to multi-task, prioritize, manage a team.
• Experience in the Financial Services or Retail Banking industry preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $110,000 – 146,650 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Flexible Time off  
• Medical, Dental and Life Insurance 
• Parental Leave 
• Global Adoption Assistance
• 4% Western Union Contribution to 401K  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

05-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.